Autori: Nikola Minić, Angelina Njeguš
Objavljeno: Zbornik radova 12. međunarodni skup Sinergija 2013 „Kvalitet – put u Evropu, mart 2013, str. 653-660.
Sažetak: U današnje vreme, turističke organizacije upravljaju turističkom destinacijom posredstvom informacionih sistema za upravljanje turističkom destinacijom (Destination Management System, DMS). Konkurentnost destinacije u mnogome zavisi od nivoa razvoja DMS sistema. U ovom radu se razmatraju teorijski aspekti DMS sistema, kao i mogući modeli implementacije sistema u okruženje. Analiziraće se i faktori efektivnosti i kvaliteta DMS sistema, kako sa aspekta turističkih preduzeća, tako i sa aspekta turiste, odnosno posetioca DMS portala.
Ključne reči: sistem za upravljanje turističkom destinacijom (DMS), informacione tehnologije (IT), turizam, organizacije za upravljanje turističkom destinacijom (DMO).
Literatura:
[1] Brown, G. (2004). Developing a destination management system to act as an enabler in sustaining a competitive advantage in the (net) marketplace. U A. Frew, Information and Communication Technologies In Tourism. Wien, New York: Springer.
[2] Buhalis, D. (2000). Marketing the competitive destination of the future. Journal of Tourism Management(21), 97-116.
[3] Buhalis, D. (2003). eTourism, Information Technology for Strategic Tourism Management. Harlow: Prentice Hall.
[4] Buhalis, D., & Spada, A. (2000). Destination management systems: criteria for success – an exploratory research. Information Technology and Tourism, 3(1), 41-58.
[5] Chen, H., & Sheldon, P. (1997). Destination information systems: Design issues and directions. Journal of Management Information Systems, 14(2), 151-176.
[6] Collins, C., & Buhalis, D. (2003). Destination Management Systems Utilisation in England. Proceedings of Information and Communication Technologies in Tourism, ENTER 2003 (str. 202-211). Helsinki: Springer.
[7] Daniele, R., & Frew, A. (2008). Evolving destination systems: VisitScotland.com. U P. O'Connor, W. Hopken, & U. Gretzel, Proceedings of the Information and Communication Technologies in Tourism 2008. Wien, New York.
[8] Egger, R., & Buhalis, D. (2008). E-Tourism Case Studies: Management and marketing issues. Oxford: Elsevier.
[9] Frew, A. J., & O'Connor, P. (1999). Destination marketing: Refining and extending an assessment framework. U D. Buhalis, & W. Schertler, Information and Communication Technologies in Tourism (str. 398-407). New York: Springer-Verlag.
[10] Horan, P., & Frew, A. (2007). Destination Website Effectiveness – A Delphi Study – Based e-metric Approach. Hospitality Information Technology Association, 49-80.
[11] Hornby, G. (2004). Adoption of destination marketing systems by tourism operators in Australia: Expert perceptions. U A. Frew, Information and Communication Technologies In Tourism. Wien, New York: Springer.
[12] Minić, N., Radović, N., & Knežević, M. (2012). Primena i značaj informacionih sistema u poslovanju organizacija za upravljanje destinacijom. Turistička privreda i povezane teme: tematski zbornik radova, Mediteranski dani 2012 (str. 184-193). Beograd, Trebinje: Ekonomski institut, Beograd i Sajamski grad, Trebinje.
[13] Njeguš, A. (2010). Informacioni sistemi u turističkom poslovanju. Beograd: Univerzitet Singidunum.
[14] Njeguš, A., & Đoković, G. (2011). Poboljšanje kvaliteta usluga u hotelijerstvu primenom informacionih tehnologija. Hotelska kuća 2011. Zlatibor: HORES.
[15] O'Connor, P. (2002). The Changing Face of Destination Management Systems. Travel and Tourism Analyst(2), 1-25.
[16] Rita, P. (2000). Web marketing tourism destinations. The 8th European Conference on Information Systems (ECIS), (str. 1096-1103).
[17] Ritchie, R., & Ritchie, J. (2002). A framework for an industry supported destination marketing system. Journal of Tourism Management(23), 493-454.
[18] Sheldon, P. J. (1997). Tourism Information Technology. New York: CAB International.
[19] Sigala, M. (2009). Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry. Information and Communication Technologies in Tourism, (str. 481-491). Amsterdam.
[20] UNCTAD. (2005). Information Economy Report 2005. United Nations Conference on Trade and Development. Geneva.
[21] UNCTAD. (2005). Report of Expert Meeting on ICT and Tourism for Development. United Nations Conference on Trade and Development. Geneva.
[22] UNCTAD. (n.d.). Strategies and tools. Preuzeto 19. 11, 2012 sa http://archive.unctad.org/Templates/Page.asp?intItemID=4272&lang=1
[23] Wang, Y. (2008). Collaborative Destination Marketing: Understanding the Dynamic Process. Journal of Travel Research(47), 151-166.
[24] Wang, Y., & Russo, S. (2007). Conceptualizing and evaluating the functions of destination marketing systems. Journal of Vacation Marketing, 13(3), 187-203.
[25] Werthner, H., & Ricci, F. (2004). E-Commerce and Tourism. Communications of the ACM, 47(12), 101-105.
Rad se može preuzeti sa ove adrese.
Objavljeno: Zbornik radova 12. međunarodni skup Sinergija 2013 „Kvalitet – put u Evropu, mart 2013, str. 653-660.
Sažetak: U današnje vreme, turističke organizacije upravljaju turističkom destinacijom posredstvom informacionih sistema za upravljanje turističkom destinacijom (Destination Management System, DMS). Konkurentnost destinacije u mnogome zavisi od nivoa razvoja DMS sistema. U ovom radu se razmatraju teorijski aspekti DMS sistema, kao i mogući modeli implementacije sistema u okruženje. Analiziraće se i faktori efektivnosti i kvaliteta DMS sistema, kako sa aspekta turističkih preduzeća, tako i sa aspekta turiste, odnosno posetioca DMS portala.
Ključne reči: sistem za upravljanje turističkom destinacijom (DMS), informacione tehnologije (IT), turizam, organizacije za upravljanje turističkom destinacijom (DMO).
Literatura:
[1] Brown, G. (2004). Developing a destination management system to act as an enabler in sustaining a competitive advantage in the (net) marketplace. U A. Frew, Information and Communication Technologies In Tourism. Wien, New York: Springer.
[2] Buhalis, D. (2000). Marketing the competitive destination of the future. Journal of Tourism Management(21), 97-116.
[3] Buhalis, D. (2003). eTourism, Information Technology for Strategic Tourism Management. Harlow: Prentice Hall.
[4] Buhalis, D., & Spada, A. (2000). Destination management systems: criteria for success – an exploratory research. Information Technology and Tourism, 3(1), 41-58.
[5] Chen, H., & Sheldon, P. (1997). Destination information systems: Design issues and directions. Journal of Management Information Systems, 14(2), 151-176.
[6] Collins, C., & Buhalis, D. (2003). Destination Management Systems Utilisation in England. Proceedings of Information and Communication Technologies in Tourism, ENTER 2003 (str. 202-211). Helsinki: Springer.
[7] Daniele, R., & Frew, A. (2008). Evolving destination systems: VisitScotland.com. U P. O'Connor, W. Hopken, & U. Gretzel, Proceedings of the Information and Communication Technologies in Tourism 2008. Wien, New York.
[8] Egger, R., & Buhalis, D. (2008). E-Tourism Case Studies: Management and marketing issues. Oxford: Elsevier.
[9] Frew, A. J., & O'Connor, P. (1999). Destination marketing: Refining and extending an assessment framework. U D. Buhalis, & W. Schertler, Information and Communication Technologies in Tourism (str. 398-407). New York: Springer-Verlag.
[10] Horan, P., & Frew, A. (2007). Destination Website Effectiveness – A Delphi Study – Based e-metric Approach. Hospitality Information Technology Association, 49-80.
[11] Hornby, G. (2004). Adoption of destination marketing systems by tourism operators in Australia: Expert perceptions. U A. Frew, Information and Communication Technologies In Tourism. Wien, New York: Springer.
[12] Minić, N., Radović, N., & Knežević, M. (2012). Primena i značaj informacionih sistema u poslovanju organizacija za upravljanje destinacijom. Turistička privreda i povezane teme: tematski zbornik radova, Mediteranski dani 2012 (str. 184-193). Beograd, Trebinje: Ekonomski institut, Beograd i Sajamski grad, Trebinje.
[13] Njeguš, A. (2010). Informacioni sistemi u turističkom poslovanju. Beograd: Univerzitet Singidunum.
[14] Njeguš, A., & Đoković, G. (2011). Poboljšanje kvaliteta usluga u hotelijerstvu primenom informacionih tehnologija. Hotelska kuća 2011. Zlatibor: HORES.
[15] O'Connor, P. (2002). The Changing Face of Destination Management Systems. Travel and Tourism Analyst(2), 1-25.
[16] Rita, P. (2000). Web marketing tourism destinations. The 8th European Conference on Information Systems (ECIS), (str. 1096-1103).
[17] Ritchie, R., & Ritchie, J. (2002). A framework for an industry supported destination marketing system. Journal of Tourism Management(23), 493-454.
[18] Sheldon, P. J. (1997). Tourism Information Technology. New York: CAB International.
[19] Sigala, M. (2009). Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry. Information and Communication Technologies in Tourism, (str. 481-491). Amsterdam.
[20] UNCTAD. (2005). Information Economy Report 2005. United Nations Conference on Trade and Development. Geneva.
[21] UNCTAD. (2005). Report of Expert Meeting on ICT and Tourism for Development. United Nations Conference on Trade and Development. Geneva.
[22] UNCTAD. (n.d.). Strategies and tools. Preuzeto 19. 11, 2012 sa http://archive.unctad.org/Templates/Page.asp?intItemID=4272&lang=1
[23] Wang, Y. (2008). Collaborative Destination Marketing: Understanding the Dynamic Process. Journal of Travel Research(47), 151-166.
[24] Wang, Y., & Russo, S. (2007). Conceptualizing and evaluating the functions of destination marketing systems. Journal of Vacation Marketing, 13(3), 187-203.
[25] Werthner, H., & Ricci, F. (2004). E-Commerce and Tourism. Communications of the ACM, 47(12), 101-105.
Rad se može preuzeti sa ove adrese.
Нема коментара:
Постави коментар